Customer Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be responded to in maximum sixty minutes after the trouble ticket or e–mail has been submitted. If your case requires additional assistance from a server admin, we’ll direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to let you know that more time will be needed for finding the best solution. And if you take advantage of the Optional Admin Services package, any of the services included there will be completed whenever you choose.
An Outstanding Tech Support Service
If you need assistance while using our Hosting Control Panel or with any of the applications that we’ve installed on the dedicated server for you, you can touch base with the tech support team at any moment through the ticketing system. Plus, in case you require help administering your dedicated web hosting server, you can make use of the Optional Admin Services package, that includes OS updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.
An Easy–to–Navigate Help Area
We have provided our Hosting Control Panel with a fully detailed knowledgebase, which features in–depth explanations of all its features and functions. Moreover, we have created detailed video tutorials that will further explain to you how to perform a certain action or solve a regularly encountered problem. All the educational articles and the tutorial videos are easily accessible from each Hosting Control Panel section through the Help and Videos buttons located in the upper right corner.