24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and technical support for our web hosting. Even if you aren't our customer yet and you have some questions, we will help you in a timely manner and provide you with the necessary information, in order to give you the choice to make an informed decision when you get your new web hosting account. We are available at any moment, including holidays and weekends, and we offer multiple ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, so you will be able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive well-timed help, in particular when your website is not functioning efficiently for some reason. All our Linux semi-dedicated hosting plans come with 24/7 customer and tech support, thus in case anything happens, you're able to use plenty of ways to let us know - telephone line with a few local numbers globally, live chat, emails and tickets. The first two options are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for instance, you can find more details regarding our solutions, or we can help you with less complex technical issues. The next two options are for solely tech issues or anything which is more time-consuming considering that it's much easier track the dialogue between you and our support crew. The guaranteed max response time for them is just 1 hour, the regular one - 15-20 min, therefore you will not need to wait for an entire day so as to receive assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an existing customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you are able to open a support ticket through your billing account or you will be able to send an email and we will handle the issue and send you a reply within the hour. The answer time is guaranteed 24/7, including holidays and weekends, however for the vast majority of issues it takes a maximum of 30 mins to receive assistance. The support service covers your VPS and all the pre-installed software it includes, so if you need help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive timely support in general, let alone if you run a whole server, so each and every dedicated server that we supply features 24/7 support with one-hour response time guarantee regardless of the matter. The service is free of cost for all difficulties with your server or the software that was installed from our administrators during the setup, so you can get in touch with us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail, and the actual response time for both rarely surpasses thirty minutes as we have admins available 24-7-365. In case you require general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on three different continents or you can employ our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you can include to your server package through your billing Control Panel.