Though this is not the mainaspect to help you recognize a trustworthy web hosting provider from a bad one or a reseller from an actual provider, being able to call and talk with a live person is a sign that you are not working with a one-person company and that you will be able to reach somebody when you need assistance. The telephone support for hosting services may vary from standard to dedicated, which means that the problems that can be resolved with a phone call vary depending on the company. In most cases, these issues are more basic and include billing or first level technical issues since more difficult matters usually require a support ticket where both you and the system administrators can follow what's going on with a specific issue. Nevertheless, having the option to phone call your service provider can save you considerable time and efforts for the numerous small things which may eventually appear at the time you manage your website hosting account.

Phone Support in Web Hosting

All of our web hosting packages feature phone support fourteen hours a day even on public holidays, which means that if you don't have an account yet, you'll be able to call us and find out more about our services or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you are able to call the phone number which is closer to you. In case you're a current customer, we will help you timely with all of the general and billing issues as well as with multiple tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it's much easier consult with a live person and get things done right away. Certainly, some issues simply cannot be managed over the phone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs daily as a part of the support services for each and every semi-dedicated server plan that we provide. Due to the fact that some issues are more difficult and time-consuming, you will need to open a support ticket in case you experience such an issue, still for all the general, billing or small-scale tech issues you can always call us and we will help you right away so as to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out if you can host your internet sites on our innovative cloud platform or you'll be able to receive any other general information about our semi-dedicated services. We have local phone numbers in the United States of America, Great Britain and Australia along with a global number, which means that you'll be able to call the one which is closer to your location.