If you’ve ever got any queries related to the hosting service in general or you face a problem with your sites, you’ll have to touch base with the respective hosting company’s tech support team. It may not make any difference how fast they’ll reply when you have a query of a general nature, but an issue such as an aborted web app update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will undesirably affect your site and you can lose existing or potential customers. A lot of hosting providers, chiefly resellers, respond to tickets and emails within twenty four hours, but in the digital realm that is far too long, as clients will scarcely ever return to a website that is not functioning correctly over prolonged intervals.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our web hosting and you have a question or encounter some problem, you can touch base with us 24x7x365 by submitting a client support ticket or by writing an email and we guarantee that you’ll receive a response in no more than sixty minutes. In case the issue can be solved, we will do it before we reply to you, whereas if there’s something that you need to do on your end, we will give you all the needed information – what possible solutions to try, what settings to check, and so on. Normally, you’ll obtain a response within maximum 30 minutes, which suggests that waiting for hours and hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff members are available all the time and they will respond to any ticket that you open from your hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you have a general query relating to your semi-dedicated server or you chance upon a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24x7 to attend to any billing, technical or general issue. In case you get in touch with us about anything that is within our capabilities, we will solve it before we reply, so you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what actions to take, etc.