One-Hour Response Guarantee in Web Hosting
If you’re using any of our web hosting and you have a question or encounter some problem, you can touch base with us 24x7x365 by submitting a client support ticket or by writing an email and we guarantee that you’ll receive a response in no more than sixty minutes. In case the issue can be solved, we will do it before we reply to you, whereas if there’s something that you need to do on your end, we will give you all the needed information – what possible solutions to try, what settings to check, and so on. Normally, you’ll obtain a response within maximum 30 minutes, which suggests that waiting for hours and hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff members are available all the time and they will respond to any ticket that you open from your hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you have a general query relating to your semi-dedicated server or you chance upon a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24x7 to attend to any billing, technical or general issue. In case you get in touch with us about anything that is within our capabilities, we will solve it before we reply, so you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what actions to take, etc.