A live chat is a real-time method of communication between a website hosting company's support team and its clients. It's a very efficient way to receive some info about the hosting services or have some issue resolved because you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do something else while the agent examines the issue in question. In addition, you'll be able to be a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone rates that you will need to pay in case you are calling to a different country.

Live Chat Support in Web Hosting

We provide a live chat support service for all web hosting that we offer and we're able to help you with almost everything in real time. If you do not have an account with our company yet, we are able to give you more details about the plans to help you to choose the most suitable package. In case you are an existing client, we can help you with any billing or general matter along with with a number of common technical matters, for example an e-mail address installation in a desktop email client. When you cannot call us for whatever reason or you are in some country where we do not have a local telephone number, the live chat will be the best choice to contact us. Of course, some troubles require additional time to investigate and test, so you'll need to open a ticket to our technicians, but nonetheless, we can save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as a part of our services, which means that when you have any kind of questions regarding our Linux semi-dedicated hosting plans, you're able to contact our customer support team at any moment no matter if you've already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, but we are able to assist you with many tech questions too. We will help you choose the best plan for your websites in case you do not have an account yet, we can respond to all the billing questions or issues you could have or we can assist you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done timely because our live chat service is online all day long, every single day. Every time you want help, you are able to talk with an agent and save a lot of time.