A ticketing system is the most popular medium of communication that hosting companies offer to their customers. It is most often part of the billing account and is the fastest way to tackle an issue that requires a certain period of time to examine or that has to be forwarded to an admin. In this way, all replies contributed by either party will be stored in the exact same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you will need to log in and out of no less than two accounts in order to perform some operation or to get in touch with the hosting company’s help desk staff. In case you’d like to administer a handful of domain names and each one of them is hosted in a different account, you’ll have to use even more accounts at the same time. Additionally, it may take a considerable length of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our web hosting is not separate from the web hosting account. It is part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any particular time with just a couple of clicks of the mouse, without ever leaving your account. The ticketing system comes with a quick-search field, which will help you track down practically any ticket that you’ve already sent, if needed. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a given issue even before you actually open a ticket. The response time is maximum one hour, which implies that you can get timely assistance at any particular moment and if our customer support staff suggests that you should do something in your hosting account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting plans, was designed with the notion that you should be able to manage everything related to your account in one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or run into a complication, you can get in touch with our tech support team instantaneously without needing to sign in to another admin console. You can look through your website files or check different settings in your account while you post a new ticket or read the reply to an older one. If you’ve got a lot of tickets and you wish to track down a specific one, you can resort to the smart search functionality, which is available in the Help section. We will make sure you obtain a response in less than 1 hour regardless of the nature of your query or problem.